General conditions of sale and delivery and general conditionsof the maintenance contract for professional customers

Introduction

All products are sold new, in the original packaging. The business of Maison du Café (hereinafter Seller), Trottet SA and the buyer (hereinafter Customer), are exclusively governed by the following conditions. The following conditions are authentic on all the conditions sent by the buyer or appearing on documents. Cafés Trottet reserves the right to adapt or modify these general conditions, thus automatically applying to any order.

Offer, conclusion of the sales contract

The offers of La Maison du Café, Trottet SA online or in store are intended for customers of legal age and capable of discernment, in Switzerland or Europe*. By placing an order online, by telephone or in store, the Customer declares having read and accepted the general conditions of sale below.

The Customer receives his order confirmation by e-mail or by telephone, and the Seller reserves the right to refuse an order whose quantities exceed the usual consumption of a household. The order is clearly confirmed and firm upon receipt of the goods.

To place an order, the Customer must first log in with their personal identifiers or as a visitor. For this, order or for information purposes, the Customer is required to include all their contact details (name, first name, address, email, telephone number). In the event of a lack of information relating to the Customer, the Seller reserves the right to cancel the purchase without justification.

The products indicated "Contact us" are valid subject to availability of suppliers. Unavailable products with a "not available" notice must be communicated to the Seller, in order to obtain an equivalent credit. In addition, the Seller reserves the right to deliver the goods without the missing products. The characteristics (technical, or compositions of coffee blends) presented on the website or catalogs are subject to change.

In the event of unavailability of coffee machines, the Company may cancel the order or offer an equivalent coffee machine.

Order and delivery

Orders are entered on the website trottet.ch or trottet.com, in store in Meyrin or by telephone. If an item is not available, the order will be cancelled, without the power to assert claims by the buyer. Cafés Trottet reserves the right to deliver goods partially, without asserting additional claims. Undelivered products marked "Not available" are automatically refunded or credited in the form of a voucher to the Customer's online account.

In the case of a promotional order, the change, return or cancellation is void. An order notified for collection cannot be renewed. An order selected under "payment on invoice" may be rejected by the automatic credit check system. For a check to work, it is imperative to provide complete information relating to the home address. This must be registered with your Post Office. In the event of a negative credit check, we thank you for selecting another payment method.

Delivery times are purely indicative, without commitment. If it is not possible to meet a certain delivery time, the Customer may, without further ado, withdraw within 30 days of confirmation, in writing.

Deliveries are made in Switzerland or Europe*, at the Customer's expense. Delivery is free from CHF 39.- in Switzerland, and from EUR 79 in Europe*. Orders confirmed before 4 p.m. are delivered within 24 to 48 hours in Switzerland, then within 10 working days with Colissimo (La Poste) for Europe (European Union). Deliveries to Germany are free from 79 euros, with a supplement from La Poste (Colissimo) of 4 euros. Delivery times are indicative and are not guaranteed. No delay in delivery is likely to engage the liability of the Company or allow the Customer to cancel his order.

Online or in-store orders are exclusively reserved for domestic, private or reasonable professional use, and the quantities available are limited in order to guarantee a fair supply for all our customers.

The Seller cannot be held responsible for a delay in delivery by the parcel transport company. Coffee machines, grinders and accessories are sold exclusively in Switzerland. Delivery delays may be justified by the transport company or a large flow of orders, without being able to hold the Seller responsible. The company reserves the right to offer an equivalent product in the event of unavailability.

The Customer undertakes to check the goods received immediately. Any damage caused by delivery must be reported to the carrier and the Seller on the day of receipt. Once the deadline has passed, the products are considered accepted. Coffee machines compatible with the Nespresso®* system are not shipped with internal samples. Orders that are not delivered and returned to the sender are cancelled and/or refunded. For reseller, agent or retailer purchases, the transport conditions are ex-works in Meyrin, Ex Works.

Price

All prices are indicated in Swiss francs or euros on trottet.com. They are generally displayed including VAT. The prices displayed are indicative. The Company reserves the right to modify its prices at any time (price change, writing, printing or calculation error). The products sold are offered within the limits of available stocks, and the Company reserves the right to limit the quantities per order and per Customer. These rules apply to the online site, order by telephone or purchase in store. Internet prices are authentic. Prices or promotions displayed on social networks are not considered an offer.

The promotions and promotional codes received are only valid on the current internet prices including tax and cannot be combined with other prices or offers. The latter are only valid during the period mentioned. Internet promotions are valid during their visibility and may be suspended by Maison du Café, Trottet SA at any time.

Promotions are only valid for 24 hours, unless otherwise indicated. Are not valid on the Budget and Café Classic range, coffee packs , machine packs, or any other current and/or similar promotions. Offers cannot be combined. If several promotions are activated, they cannot be combined. The promotions that are valid are the only promotions displayed on www.trottet.ch or trottet.com during a given period. Published promotions are only valid on coffees, unless otherwise indicated.

Online promotions are only valid once per customer/household/company. A customer account cannot benefit from the same offer twice. Promotional codes cannot be converted into a voucher or credit on a customer account. The promotion is valid for a specific time, see promotional banners. Credits and/or credits can be claimed within 30 days from their issue.

Reservation of ownership and conditions of quotes:

Quotes and offers issued by La Maison du Café, Trottet SA are valid for a period of 30 days from their date of issue, unless otherwise indicated. The prices indicated are net, excluding taxes, and do not include delivery costs, unless explicitly stated. The goods remain the exclusive property of La Maison du Café, Trottet SA until full and final payment of the invoice amount, including any additional costs. After this period of validity, the offer becomes null and void, and the customer must submit a new request to obtain an updated offer. Any order implies unreserved acceptance of our general terms and conditions of sale.

VAT, import duty

Shipments to Switzerland are invoiced including Swiss VAT. Shipments to a country in the European Union are invoiced including French VAT. For shipments outside the European Union: any customs and import duties are the responsibility of the Customer. It is the customer's responsibility to inquire with the local authorities about any restrictions on importing products before confirming an order.

Payment and retention of title

All our prices are calculated net. Invoices must therefore be paid without any deduction and no later than 30 days after the invoice date. In the event of non-compliance with this payment deadline, the Seller is entitled to charge a late payment interest of 7%. It reserves the right to execute orders from new or existing customers against reimbursement or against advance payment.

Orders with a value greater than CHF 100.- are eligible for advance payment.

A copy of an invoice costs CHF 15.- / EUR 15.-.

Payment methods:
Advance paymentPayment on collection in storePostFinanceCredit card (American Express, Visa, Mastercard)
Twint
Paypal
Loyalty points: In the "customer" area under "loyalty points", it is possible to view the current balance of points, converted into a sum. This sum can be used as a means of payment for all orders.

Late payment

For the first payment reminder, the Seller charges a fee of CHF 25.- excluding VAT, for the second reminder, a fee of CHF 35.- excluding VAT is required. For the third reminder, Cafés Trottet demands a fee of CHF 49.- excluding VAT. In the event of unsuccessful reminders, the unpaid amounts can and will be transferred to a debt collection company, whose annual interest may be charged. The debt collection company also reserves the right to charge administrative fees.

The delivered goods remain the property of La Maison du Café Trottet SA until full payment of the balance of the invoice. La Maison du Café Trottet SA is entitled to make a corresponding entry in the register.

Returns, Warranty, Repairs and Satisfaction

The products sold are guaranteed for 24 months for households and 12 months for professionals such as coffee machines, grinders or professional accessories from the date of receipt and subject to proper use of the equipment by the Customer: against any operating defect resulting from a material, manufacturing or design defect. The products can be returned, at the Customer's expense, within 30 days, provided that the products are new, unused and in their original packaging. Exchanged products do not extend the initial warranty. Returns related outside Switzerland (e.g. France) are the responsibility of the Customer. Returns can only be made in writing by La Maison du Café, Trottet SA, provided that the returns are properly packaged and protected.

Excluded from the warranty:

Wear and tear (use)

Missing accessories

Damage: natural, humidity, fall, shock or natural wear and tear

Failure to maintain the product (descaling, tablets, daily cleaning, etc.)

Handling errors

Operation of the product without respecting the manufacturer's instructions or the user manual or the recommended maximum daily consumption.

Damages caused by the Customer

Used products

Returned products not identifiable (Missing customer details)

Products ground on demand

Use of foreign bodies (eg coffee machine)

Wear parts

Modifications or transformations of the devices without the prior agreement of La Maison du Café, Trottet SA

Malfunctioning due to force majeure

Quotes, repairs, reasons for exclusion

Repairs under warranty do not incur any costs when the product is defective due to a manufacturing defect without reason for exclusion. The reasons for exclusion are as mentioned in our general conditions www.trottet.ch, in particular water damage, natural damage, humidity, shocks or falls, descaling, natural wear and tear, handling errors, damage caused by a third party. In these cases, the paid estimate will be established.

A rejected quote will result in a contribution to the cost of checking all devices, technical and administrative costs of CHF 40.- for small devices and CHF 80.- for large devices (professional type). Quotes without a response will be invoiced and the devices will be disposed of/recycled after 15 days. Upon receipt of the device for repair, our technical department will check and establish an initial general diagnosis and submit a repair quote in the event of a reason for exclusion.

Formular : link

Procedure for a product under warranty

In the event of a product defect (product under warranty), the Customer shall contact the Seller directly or the appropriate service center directly (https://www.trottet.ch/fr/content/17-service-apres-vente-par-marque). The cost of returning the product to the Seller or the brand's service center shall be borne by the buyer. In the event of a return without warranty, a quote will automatically be drawn up and invoiced to the Customer. Returns of products under warranty or excluded from warranty shall be invoiced to the Customer. To return a guaranteed product, the Customer must pack the product in its original box, with all accessories and cables as well as a copy of its warranty certificate (invoice) in order to claim the warranty.

Formular : link

Securing

The Company's website has a high security system. Payment is therefore secure and allows very rapid processing of orders placed on our website.

The customer is automatically directed to our banking partner during the payment process. The information is strictly secure, confidential and cannot be found by others.

Service – customer

Customer service is available at Rue Emma- Kammacher 4, 1217 Meyrin, by email at info@trottet.ch or by telephone at +41227190000.

Property

Everything that appears on the Company's website properly belongs to it. The Company is the sole owner of the images, texts, works, documentation. Reproduction or copying of the Company's website is strictly prohibited.

Reservations / Disputes

The manufacturers supplying the products reserve the right to modify any specifications of the products they supply. The Seller is not responsible for this and the customer alone must be informed of these modifications.

This contract is subject to Swiss law. The official language of the contract is French.

Information

The data collected via orders placed on the trottet.ch or trottet.com website are intended to improve the quality of the products and services sold. This is also the motivation to better meet customer expectations. Customers agree that the Company uses the information provided.

Judicial forum

The Company/Seller's business activities are based exclusively on Swiss law. The place of performance and jurisdiction is Geneva.