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Call & Collect

What is Call & Collect?

Call & Collect is a telephone ordering system, which allows you to call and order your products, to pick them up at our store in Meyrin. It is possible to pay directly by phone, in complete security.


How can I order in Call & Collect?

To order in Call & Collect, dial 022 719 00 00 then communicate your customer number or personal details, then place your order. Pick it up within 30 minutes during Click & Collect hours.


What can I buy in Call & Collect?

It is possible to order all the products available online mentioned "available in store". For accessories and coffee machines, payment in advance by telephone is required, in complete security.


How can I cancel my Call & Collect order?

After your order and within a maximum of 15 minutes, it is possible to contact us on 022 719 00 00 or by e-mail info@trottet.ch to cancel the order. Deadline exceeded, the order cannot be cancelled.


Are there any fees for Call & Collect – Click & Collect withdrawals?

In-store collection following your Call or Click & Collect order is 100% free.