Orders

You can place your order by Internet directly by logging in, by e-mail specifying the products and quantities a possible promotion, by mail or telephone. From CHF 39.- or EUR 79.- shipping costs are offered.

Your order may have been canceled due to a mailing address not found, an invalid email address, or ordering amounts too high. You can re-order by selecting a credit, twint, or other advanced payment method that guarantees the correct information about your contact information.

Select products in subscription, then in your order summary, activate the "subscription" gauge. Then choose your method of payment, delivery and frequencies.

Go to your client area in the "Subscription" tab.

Provided that the recent order is within the preceding minutes, it is not possible to modify your order. However, if the order is very recent, there is a little chance that we can change your order over the phone. Do not hesitate to call us or write us as soon as you see an error in your order.

Dies ist in Ihrem Kundenkonto nicht möglich. Wenn Sie jedoch Ihre Bestellung eingeben, haben Sie maximal 15 Minuten Zeit, um uns telefonisch oder per E-Mail zu kontaktieren und Ihre Bestellung zu stornieren. Nach dieser Zeit ist eine Stornierung nicht mehr möglich.

In principle, the invoice is always at the bottom of the package in the box. Have or take a look.

However, if you have a different delivery address to the billing address, the invoice will be sent by separate mail.

With a fee of CHF 3.00, you can request a copy of your invoice by e-mail, post or telephone, and even via the contact form via the internet. In principle, the invoice copy arrives in less than an hour.

The tracking of your order can be done from your customer area in your personal information.